However they only have one person on live chat who cannot even help you with this issue as well as the "Support" and "Sales" email they redirect you to are dead and don't respond. So now I will submit a refund, as they have a 30 days money back. Software is completely identical to the Demo and does not function as advertised.
Product still does not do as advertised, nothing is different from the demo, just has a "Product Activated" screen. They say on their website to test out the demo before buying however the demo does not allow you to do any of the features the program offers, it says "Buy the product to use this feature" Ok. Upon purchasing the product it has no additional functionality to the demo.
will be in touch", and followed by weeks of silence.Īfter spending around $100 for a 1yr software license, I had hoped for better support than this. Tried contacting chat again after over a week - same thing, "sales dept. In e-mail, they referred to their chat support, and in chat support they said their sales department would be in touch. THEY fully decide what your rights are, in my case it was determined that I hadn't sought enough support from them in resolving my issue, so after just a single mail stating that (arriving two weeks after my refund inquiry e-mail, and only after I had contacted the payment provider), it was impossible to get ahold of them.
The end result wasn't as good (in terms of how the exported files were organized), but it got done in the same amount of hours that ~20% took for the SysTools software.Īnd good luck trying to use their "30 day money back" thing. Bought a PST viewer/converter from them, and in addition to being pricey, it was so slow in its conversion process that I resorted to getting a competing product.
0 kommentar(er)
